Policies, in plain language.

Privacy Policy

This policy explains what personal data we collect, why, and the choices you have. It applies to riders, driver partners and business account users, and is written to comply with the Information Technology Act, 2000, the SPDI Rules 2011 and the Digital Personal Data Protection Act, 2023.

What we collect

• Account details: name, mobile number, email, and for business accounts, company name and GSTIN.
• Booking details: pickup and drop addresses, date, time, trip type, car type and any notes you add for the driver.
• Location: your device location while a booking is active, so we can dispatch a driver and show live tracking. Trip-share links show this to the people you choose.
• Payments: we store the transaction reference and last four digits only. Card and UPI details are handled by our RBI-licensed payment gateway and never touch our servers.
• Driver partners: identity documents (Aadhaar, PAN, driving licence), address proof, police verification certificate, bank details for payouts and photographs for the rider-facing profile.
• Device and usage: app version, device type, crash logs and pages visited, used to keep the service working.

How we use it

• To match you with a verified driver, complete the trip and collect the fare.
• To run safety features: SOS alerts, trip sharing, route monitoring and masked calling.
• To send booking confirmations, driver details and receipts by SMS, WhatsApp, email or push notification. Marketing messages are sent only with your consent and can be switched off at any time.
• To meet legal duties, resolve disputes and prevent fraud.

Who we share it with

Your first name, pickup location and masked number are shared with the assigned driver for the duration of the trip. We share data with payment gateways, SMS and mapping providers, and insurers, each bound by contract to use it only for our service. We disclose data to law enforcement when required by law or to protect a rider or driver in an emergency. We do not sell personal data.

Retention

Trip and payment records are kept for eight years to meet tax and accounting rules. Live location is deleted 30 days after a trip ends. Driver verification documents are kept for the duration of the partnership plus three years. You can request deletion of your account at any time; data we must retain by law is kept in restricted storage.

Your rights

You may access, correct or delete your personal data, withdraw consent, or nominate someone to exercise these rights on your behalf, by writing to privacy@speedosaarthi.com. Our Grievance Officer responds within 30 days as required by law. If unresolved, you may approach the Data Protection Board of India.

Children

The service is for users aged 18 and above. A parent or guardian must make bookings for minors and will be the account holder.

Terms & Conditions

By creating an account or making a booking you agree to these terms. Please read them; they set out what you can expect from us and what we expect from you.

1. The service

Speedo Saarthi supplies a professional driver to drive a vehicle that you own, hire or are otherwise authorised to use. We do not provide the vehicle. The driver is engaged through our platform; the vehicle, its insurance, registration, PUC and fitness remain your responsibility.

2. Eligibility and your account

• You must be 18 or older and able to enter a binding contract under Indian law.
• You are responsible for activity under your account and for keeping your login and OTP private.
• You must provide accurate pickup details and be reachable on the registered number around the pickup time.

3. Bookings, fares and payment

• The fare estimate shown before you confirm is the price for the trip as booked. It changes only if the trip itself changes: extra hours, a later end time, a change of destination, night charges (11 pm to 6 am) or waiting beyond the included 15 minutes.
• Hourly bookings carry a fixed 2-hour minimum. Time beyond 2 hours is charged either per hour or per minute (₹ 2.5/minute), as chosen at booking. A part hour is rounded up to the next hour on the per-hour plan.
• Outstation bookings are priced per day. The driver's food and stay allowance is included; return fare for the driver is included in the quote. Tolls, parking, state permits and fuel are paid by you at actuals.
• Payment is due at the end of the trip via UPI, card, wallet or cash to the driver where enabled. Business accounts are invoiced monthly with GST.
• Repeated non-payment or chargebacks may lead to suspension of your account.

4. Your vehicle

• The vehicle must be roadworthy, insured (comprehensive cover recommended) and carry valid RC, insurance and PUC documents inside the car.
• Drivers will refuse to drive a vehicle that is unsafe, uninsured or carries illegal goods, and the booking will be treated as cancelled at pickup.
• Minor damage during a trip is covered by our driver liability insurance up to ₹ 50,000 per incident subject to a police FIR or written incident report filed within 24 hours. Claims beyond this go to your own motor insurance, and we will provide the driver's licence details and trip records to assist.

5. Conduct

Riders and drivers must treat each other with respect. Harassment, intoxication, requests to break traffic law, or carrying prohibited items are grounds for the driver to end the trip; the full fare remains payable. Drivers found in breach of our conduct standards are removed from the platform.

6. Driver partners

Drivers are independent professionals verified and onboarded by Speedo Saarthi. They are not employees of the rider. Your relationship with us as a driver partner is governed by the separate Driver Partner Agreement accepted at onboarding.

7. Liability

To the extent permitted by law, our total liability for any booking is limited to the fare paid for that booking, except for personal injury or death caused by our negligence, or as covered by the insurance described above. We are not liable for delays caused by traffic, weather, strikes, road closures or events outside our control, though we will do our best to inform you and re-assign a driver.

8. Changes and termination

We may update these terms with notice in the app or by email. Continued use after the effective date is acceptance. Either party may close the account at any time; sections on payment, liability and disputes survive.

9. Governing law

These terms are governed by the laws of India. Courts at Kolkata, West Bengal have exclusive jurisdiction, without prejudice to your rights under the Consumer Protection Act, 2019.

Cancellation Policy

We hold a verified driver for you the moment you confirm. Cancellation charges compensate that driver for time and travel. Charges are the same whether you cancel in the app, on the website or by calling support.

Instant and Scheduled Driver

Hourly Driver

Outstation

When we cancel

If we cannot assign a driver, or a driver cancels and we cannot replace them within 30 minutes of the pickup time, there is no charge and any advance is refunded in full. Where the delay is our fault, we add a ₹ 100 credit to your account.

Business accounts

Corporate plans may carry negotiated cancellation terms; where they do, the terms in the signed service agreement apply instead of this policy.

Refund & Return Policy

Speedo Saarthi is a service, so there are no physical goods to return. This policy covers refunds of advances, wrong charges and unsatisfactory trips.

What is refundable

• Advance payments on scheduled or outstation bookings that are cancelled within the free window, or cancelled by us, are refunded in full.
• Duplicate or failed payments where money was debited but the booking did not go through are refunded automatically once the gateway confirms, usually within 48 hours.
• Incorrect fare: if the charged amount differs from the confirmed estimate without a trip change listed in the Terms, the difference is refunded after review.
• Service failure: driver arrived more than 45 minutes late without notice, driver misconduct, or the trip ended early because of the driver. These are refunded in part or full after our support team reviews the trip log.

What is not refundable

• Cancellation charges under the Cancellation Policy.
• Tolls, parking, permits and fuel paid during the trip.
• Time charges on hourly trips that ran beyond the booked duration at your request.

How to claim

Raise a request within 7 days of the trip from Trips > Help in the app, or write to care@speedosaarthi.com with your booking ID. We respond within 2 working days. Approved refunds go back to the original payment method within 5 to 7 working days; cash payments are refunded to your Speedo Saarthi wallet or by bank transfer.

Disclaimer

• Driver service only. Speedo Saarthi provides drivers; it does not own, rent or insure the vehicles driven. Vehicle ownership, insurance and legal compliance rest with the rider.
• Verification. Every driver is identity-, licence- and police-verified at onboarding and re-checked yearly. Verification reduces risk but cannot guarantee the future conduct of any individual. Report any concern immediately through SOS or support.
• Estimates. Fare estimates, arrival times and route durations are based on live traffic data and past trips. They are our best estimate, not a guarantee.
• Maps and addresses. Address suggestions and maps are provided by third parties, including OpenStreetMap contributors. Please confirm the pickup pin before booking.
• Third-party links. Links to app stores, payment gateways or partner sites are governed by those sites' own terms and privacy policies.
• Website content. Figures such as trips completed, driver counts and ratings are updated periodically and may lag live data. Testimonials reflect individual experiences.
• No professional advice. Nothing on this site is legal, insurance or financial advice. Consult your insurer about cover for a hired driver operating your vehicle.

Registered office: Gaint Logistic, Salt Lake Sector V, Kolkata 700091, West Bengal, India · Grievance Officer: grievance@speedosaarthi.com. Contact details on this page are placeholders until confirmed.