Customer Safety
Every trip, watched over.
Safety at Speedo Saarthi starts before a driver joins and continues until you're home. Here is exactly what we do, in the order we do it.
Five checks before a Saarthi drives you.
- 01
Identity & address
Aadhaar, voter ID, driving licence and address proof verified.
- 02
Licence & record
Valid commercial licence, minimum 3 years, and a clean traffic history.
- 03
Police verification
Identity and licence checks, with police verification being rolled out.
- 04
Driving test
On-road assessment across manual, automatic and premium cars.
- 05
Conduct training
Etiquette, women's safety, no-phone-while-driving. Re-certified every year.
During the trip
Tools in your hand, the whole way.
9:41TRIP · LIVE
RK
Rajesh KumarVerified · 4.9 ★ · DL ending 4821
Share trip with family
Call driver (number masked)
SOS · Emergency
Route deviation alerts: on
24×7 support chat
If something feels wrong
Press SOS. We take it from there.
One tap alerts our 24×7 safety desk, shares your live location with your emergency contacts, and starts a call to you within 60 seconds.
- 1Safety desk calls youIf you can't answer, we call the driver and your emergency contacts.
- 2Trip is flagged and trackedThe safety team follows the car live until you confirm you're okay.
- 3Police looped in if neededWe share trip and driver details with local authorities on your behalf.
- 4Follow-up within 24 hoursEvery SOS gets a written follow-up and action taken on the driver.
- Zero tolerance for misconduct. A verified complaint removes a driver from the platform permanently.
- Your phone number is never shown to a driver. Calls are routed through masked numbers.
- The vehicle and its insurance stay with the car owner; ask us how driver liability cover works before your first trip.
- Women's safety is part of every Saarthi's conduct training.